Getting your Amazon seller account suspended is dreadful. The ability to be able to sell your products on their platform is an opportunity. You can reach hundreds of millions of people from all around the World to get them to buy your product listing.
E-commerce has flourished over the past several years, and that is all thanks to Amazon.
For those blessed enough to be part of this business, it takes a lot of devotion and hard work. Amazon as a company prioritizes its customers above everything else, and they have set particular rules and regulations in place for all of their sellers to follow.
There are numerous different reasons why a seller account can get suspended. Whatsoever the reason your account got suspended for there is still hope in getting it reinstated.
Top causes You Had Your Amazon Seller Account Suspended
If you want to identify how to get banned from Amazon, these are some reliable ways! If you don’t want to lose your selling rights, steer clear of doing the following:
- Selling a brand you are not authorized to sell.
- Using a different seller’s pictures.
- Violating a trademark.
- Selling second-hand items as new.
- Listed product is not as promoted.
- Poor Customer Feedback.
- Selling fake products.
- Unfulfilled orders.
- Late shipment.
- Violating Amazon’s terms of service.
The list goes on, but these are the peak ways to land yourself with an Amazon suspension. You get informed via email, and when you try to login to your seller account, you will notice a pop up stating that your account has been suspended.
Who reported your Amazon seller account?
There are numerous different ways this happened to you. If you did something on the list mentioned above, Amazon could have caught your mistake themselves and suspended your account.
You may have been reported to Amazon via an unsatisfied customer. Maybe the item they obtained was not as advertised, a product was mentioned as new but was in fact used or if the item was never shipped. These are the main reasons a customer will report you to Amazon customer service.
Being reported by a competitor also happens quite frequently. Competitors could claim that you stole their listing’s pictures without their permission so that would be a violation of copyright law.
Be cautious when describing your products; try to be as thorough as probable. For product pictures, do not copy photos from other sellers, use the general images of the product or better yet take your own pictures with your camera for genuineness.
How to Get back Your Suspended Amazon Seller Account Reinstated
If your account gets suspended, there is a procedure that you can go through to get your account reinstated. Perform the steps to correctly submit an Amazon suspension appeal, and do it right the first time.
The additional times you submit an appeal, the longer it takes for your account to get reviewed and hopefully reinstated.
Appeal the removal of selling privileges by submitting an Amazon appeal letter:
Get started by tapping on the Performance notifications dashboard, tap the appeal tab. Deliver in a well thought out Amazon appeal letter with a careful answer to each of the following points. Be confident to use a professional tone when composing the letter and be straight to the point as well.
When composing this appeal, you require to keep in mind who will be reading this. Attempt to put yourself in the shoes of the seller performance team. Each of these people possibly goes through hundreds of these appeal letters a day. Your letter needs to stand out, be short, direct and authentic.
Compose each of these steps as a subheading on your appeal letter, list supporting bullet points below each heading.
Step 1: Admit your mistake
When opening your Amazon appeal letter, compose a root cause of the problem. Specify the exact reason that got your Amazon seller account suspended. You can get the reason for the suspension on the email you received.
Arguing with Amazon and making it seem like you are blameless or unaware of their rules will not help at all.
Unawareness is not an excuse. Making it seem like you are clueless or pushing the guilt to someone else – like the customer – is one of the worst things you can do.
The excellent thing that you can do is to own up to the mistake. Clarify to seller performance that you fully understand the infraction. Make it clear that you recognize what you did wrong and try to compose your thoughts during that incident.
If it was an honest error, it would give them a better understanding of what was going through your head at the time. Your clearness will show seller performance that you are trying to be authentic and not just giving them an edited copy of a template you found on the internet.
Step 2: Plan of action
Indicate a list of all the instant corrective actions you and your company will do to correct the current issue. Make sure to comprise any and all relevant information about the current reason for the suspension.
It is important to emphasize the list of all the resolutions showing how you have fixed the present problem. This will confirm to Amazon that you do certainly know what happened and that you have taken the suitable steps on your end to resolve the matter at hand.
Step 3: Corrective long-term solutions
The third heading should specify the long-term corrective changes to avoid future issues. What you desire to list are all the long-term solutions to guarantee the incident will not happen again. You require to try your best to guarantee Amazon, get them to trust you again, and lift your Amazon suspension.
These answers must particularly address the current problem. Be sensible when listing the changes that you will be making to your business as you can think that Amazon will make sure you honor your word in making those said changes.
Step 4: Add a conclusion
Make it small and sweet. Something like how you take complete liability for the satisfaction of Amazon’s customers and politely request the reinstatement of your seller account. A nice thank you in advance will be an outstanding final note.
Avoid an Amazon Suspension
The most excellent thing you can do is avoid your Amazon seller account from getting suspended in the first place. Do the entire thing that you can to offer quality products, brilliant customer service, and to provide your products in a timely manner.
Put the time into Amazon Product Research to guarantee that you can offer the best kind of product.
Now, To Get Your Amazon Suspension Revoked!
Getting your Amazon seller account suspended can be a real hassle. Do not reply to the notification email without going through the motions. Getting emotional is never the answer; it will cause you more sorrow.
Execute an appeal as soon as you have finished your appeal letter. Go through the steps mentioned above to compose an excellent appeal letter.
Be brief, careful and authentic. Confess the mistake, show your solutions, comprise any relevant or required information and compose long-term plans to guarantee Amazon. That’s all there is to it.
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